Shipping
​​Processing Time
-
Order Processing: All orders are processed within 1-2 business days.
Shipping Options
-
Standard Shipping:
-
Delivery Time: 5-7 business days
-
Cost: $5.99 (Free for orders over $50)
-
-
Express Shipping:
-
Delivery Time: 2-3 business days
-
Cost: $15.99
-
​
Order Tracking
-
Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your package's journey.
​
Shipping Restrictions
-
All shipping costs are non-refundable.
​​
Providing Accurate Shipping Information
-
To ensure timely delivery, please double-check your shipping address for accuracy and completeness, including apartment numbers and postal codes, before placing your order. Incorrect addresses may result in delays, non-delivery, or additional shipping charges.
​​
Order Modification
-
If you need to change or cancel your order, you must notify us within 24 hours of placing the order, otherwise, we may not be able to cancel it, as it may be in transit.
For any further questions, please email us at linusandcrafts@gmail.com
​
Please note all delivery times are estimates provided by our shipping courier and are not guaranteed.
Returns
Easy Returns
-
Eligibility: Returns are accepted within 14 days of purchase. Items must be unused, in their original condition, and with all packaging and tags intact.
-
Non-Returnable Items: Custom or personalized items and final sale items are not eligible for return.
​
Return Process
-
Initiate a Return:
-
Fill out the return request form below to start the return process.
-
Provide your order number and reason for the return.
-
-
Prepare Your Return:
-
Securely package the item in its original packaging.
-
Include a copy of the receipt or proof of purchase.
-
-
Shipping Your Return:
-
Ship the package to the address provided by our customer service team.
-
We recommend using a trackable shipping method to ensure we receive your return.
-
​
Refunds and Exchanges
-
Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days and credited back to your original payment method.
-
Exchanges: If you wish to exchange an item, please indicate the new item you want. Exchanges are subject to product availability.
-
Return Shipping Costs: Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.
​
Damaged or Incorrect Items
-
If you receive a damaged or incorrect item, please contact us immediately at linusandcrafts@gmail.com. We will arrange for a replacement or refund and cover the return shipping cost.
Submit Your Return Request